Who am I?

Transactions you enter into with me through my web site are entered into with only myself. Similarly, information you provide to me either on the www.helenagreen.com website, by e-mail or through any other means of communication is held solely by me.

Security of Transactions

I take your security very seriously and encrypt consumer data, such as credit card numbers, when you order directly through the web site. Encrypted data is transferred over the Internet using secure socket layer (SSL) technology so that your online shopping experience is safe and secure.

Security of E-Mail Correspondence

The web site also invites you to contact me via email, through the " Contact Me " page. E-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication. Please do not send sensitive information, such as credit card or bank account numbers via e-mail.

Internet Security

Although I use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the Internet, I cannot absolutely guarantee the security of your information provided over the Internet and will not be responsible for this.

Security of How do I keep your information up-to-date?

I endeavour to keep all information I hold as accurate as possible and up to date. Please e-mail me at customerservice@helenagreen.com to notify me of any changes to the information you have previously given to me or if you are aware of any inaccuracy in the information I hold about you.

Who can see your information?

Information submitted to me is available to myself only, and is kept confidential.

Do I share your information with others?

I may need to pass your information on to others solely to enable me to provide you with the jewellery you have ordered or requested from me or otherwise in connection with my relationship with you.

What do I do with your information?

I use your information to enable me to provide you with the goods or services you have ordered from me or otherwise in connection with your relationship with me. I may also use the information you provide to me to improve the content and appearance of my website or catalogues. With a view to understanding my customers better, unless you have indicated that you would like me not to, I will retain the information you provide me about yourself and details of any purchases you have made, to enable me to offer products and services that are likely to interest you. I may carry out market research using your information, by letter, telephone, email or other reasonable means of communication.

Have you received an e-mail from me?

If you are on my email mailing list you may have received emails from me about my products, special offers, competitions and other matters. Each email I send contains an easy, automated way for you to cease receiving emails from me. If you wish to do this, simply follow the instructions at the end of any email.

Data protection legislation

I comply with the Data Protection Act 1998 in respect of any information I hold.

E-Commerce regulations
I have read the E-Commerce Regulations 2002, and strive to comply with the guidelines.

In addition, WorldPay’s web servers are certified by Thawte, a public Certificate Authority, ensuring that you can have confidence in knowing that nobody can impersonate WorldPay to obtain your confidential information.